Payment method

If using cash on delivery

Delivery and payment are by Yamato Transport cash on delivery. *We do not accept the designation of the shipping company. Please pay by cash or credit card when you receive the product.

Acceptable cards

Acceptable credit cards

  • VISA
  • JCB

Other payment methods


*We will only accept credit cards in the name of the person making the order.

About payment deadline

Credit card: Debit date will be determined by your credit card company. Cash on delivery: Please pay to the transportation company driver when the product is delivered.)


About delivery companies

Yamato Transport *We do not accept the designation of the transport company.

about shipping cost

Shipping: Free Cash-on-delivery fee: 440 yen (tax included)

Product delivery time

After confirming your order, we will ship the item within 1-2 business days.
Regarding the shipping date, please check the shipping arrangement completion email.

*Products shipped on Saturdays, Sundays, holidays, Golden Week, Obon, and New Year's holidays will be shipped the next business day.
*Arrival may be delayed due to natural disasters or road/air traffic conditions.
*If shipping is difficult due to out of stock, we will contact you individually.


About order cancellation

Please note that we cannot accept cancellations if the purchase procedure has been completed.
For purchased products, you cannot use the forwarding service to change the delivery address with the delivery company after the product has been shipped.

About returns and exchanges

We do not accept returns or exchanges due to customer convenience, except for product defects (damage during shipping, defects) and incorrect delivery (wrong product).
If the product is defective or incorrectly delivered, we will promptly provide a refund or exchange.
Please be sure to contact us using the contact form on the homepage within 7 days after receiving the product.
After confirming the contents, we will ship the product to you by cash on delivery.

*Please note that we cannot accept returns or exchanges for used products, products purchased outside of this site, or products after the above deadline.

About cooling off

Cooling-off is a system that applies to door-to-door sales, and cooling-off is not mandatory for mail order sales.
Please note that the cooling-off system does not apply to the sale of our products as they are mail-order sales that are accessed by customers.

Contact information

Email address: (Business hours 12:00-18:00)
*Excluding Saturdays, Sundays, and public holidays

Return address

Address: 308 Flat Aoyama, 5-15-9 Minami-Aoyama, Minato-ku, Tokyo 107-0062

important point

Please note that our store cannot accept returns or exchanges of products due to customer convenience.
Please also note that we cannot accept returns or exchanges in the following cases.

  • Products that have been delivered for more than 8 days
  • Products that have been used once by the customer
  • Products damaged or soiled by the customer
  • Products processed and repaired by customers
  • If the product's box, tag, instruction manual, or other accessories are damaged, defaced , or lost.

All products handled by our store meet the quality standards of the manufacturer and also meet the inspection standards of authorized domestic distributors.
We do business with the understanding that minor scratches, scratches, dents and distortions in the material that occur unavoidably during manufacturing are good quality products, so we cannot accept returns or exchanges for these reasons. note that.

gift wrapping

  • You cannot choose the size of the wrapping.
  • Wrapping specifications vary slightly depending on the size of the product.
  • Prices are not listed on the hang tags or delivery notes for all products.
  • We do not provide gift message cards, ribbons, shoppers, etc.
  • If you would like to use gift wrapping for a fee, please select a color and press set.
  • Gift wrapping alone cannot be purchased.
  • Gift wrapping will be delivered together with the product.

Type of wrapping

You can choose from three tag colors.
Click the "Add wrapping" button on the cart screen and select your desired color.








About repairs

You can either bring it to the shop where you purchased it or have it delivered to you. Depending on the condition of the product and the content of your request, we may not be able to accommodate your request. If you would like to have your item shipped for repair, please contact us via the contact page.

About the subject of repair

Only available to customers who purchased from the EC site.
If you purchased at a store, please contact the store where you made your purchase.

Repair process

Please enter the condition of the product using the contact form . We will contact you with an estimate of repair details, period, and fees. After contacting us, please send us the repaired product.

Proceed to contact us

Precautions during delivery

  • We accept repairs regardless of the presence or absence of a purchase certificate, but repair fees may vary.
  • The customer will be responsible for the shipping costs when sending the item.
  • We will charge you the return shipping fee and repair fee for the repaired item from our company in the form of "Cash on Delivery" when you return the item.
  • To prevent trouble, please refrain from sending items for repair by regular mail or other methods that do not leave a copy of the tracking number.
  • If there is a problem with delivery, compensation will not be applied.

About repair fees

Prices vary depending on the material, design, and repair details, so after confirming the condition of the product, we will contact you via email to inform you of the possibility of repair or not, as well as an estimate.

About repair days

It usually takes about 2 to 3 weeks, but the number of days will vary depending on the material, design, and repair details, so we will contact you via email after confirming the condition of the product.